OMG International Company Limited
- 02-935-8988
- [email protected]
Customer Success Manager / Job Description
- Plan and execute the loyalty program to strengthen customer loyalty as well as recruiting new customer base.
- Manage customer service team to ensure tasks are completed according to the company’s service level standards.
- Develops relations with existing and new customers.
- Creates and maintains detailed customer information.
- Works with the sales and marketing team to manage customers’ forecasts.
- Handle the customer complain through phone calls and e-mails.
- Inbound and outbound customer service team related to calls for members and health care providers.
- Make recommendations and implement process improvements to benefit the company, staff, members and providers.
- Analysis of performance statistics and other data to ensure appropriate level of customer service in the company.
- New staff training and development of internal continuing education programs for customer service.
- Properly document and update call and complaint logs as well as generate activity reports on a daily, weekly, monthly, quarterly and annual basis.
- Other tasks in support of the company’s customer service related objectives.
Qualifications
- Bachelor’s or Master’s Degree in Business Administration, Arts, Management or any related fields
- Strong analytical, problem-solving and communication skills
- Experienced Customer Service Manager
- Good customer service and public relation skills with at least 3 years’ experience at the managerial level
- Customers oriented and service minded to initiate new relationships
- Able to work under strong pressure
- Be able to work in quality and analysis fields
- Mature, high self-motivated, ambitious and well organized
- Functional experience in Sales or other related functions is a plus